I've always disliked call centers
When you call it takes forever to get an answer. It seems the usual time is 30 to 45 minutes. Listening to the mournful repetitive tiny bit if music drives me crazy. Listening to , "Your call is important to us" 200 times is insulting.
So finally someone answers. What have I got? Someone whose English is very limited. They have an accent and only understand about half of what I say. Since my hearing is poor , I have difficulties hearing speech which is heavily accented. If we did understand each other they have a very limited knowledge of the topic I'm seeking information about. So after a frustrating time I usually end up not getting the information I was seeking.
Now the call center business is large. It's set up to operate efficiently and is very lucrative.
Now I knew a young guy who had brief experiences with working in call centers or should I say training. He was well paid and he would train until some other opportunity came along. Many opportunities he chose were also short term. Sergio spent time at my house and I tried to help him with support and employment. He worked in a slaughter house for a few weeks. He worked for a cement company for a few days. However, Sergio always seemed to mess things up. He didn't seem to care if he got anything right. So if he was working in a call center he could make anything up!
Now yesterday with my tax issue I happened to be dealing with a call center. The person knew absolutely nothing about what I was asking.
A few years ago taxation employees answered the phones. You got information.
Now I'm sure that if call centers continue they will be responsible for destroying our society.