At the risk of being called a grumpy old man, I'm going to comment on phone issues again.
I'll start a bit back on my post. In my seniors pension and benefit magazine, there was an article informing us that we had to set up a Members Health Care Account. In the future no mailed statements would be sent out. Well, that does sound a bit Darconian as I'm sure many of the elderly are not on computers or the Internet. I did not have an Internet account with them but I did go immediately to set up and account. I did all the right things. In fact, I did all the right things a couple of times. I kept getting the same response that they were unable to recognize my info.
They very kindly gave a phone number if we needed help. So I phoned. I got someone who I could not hear very well and they had an accent that only complicated the situation. At times I didn't know if the person was speaking English. I asked the person if they were on a head set. I asked them to speak much louder, I asked them to speak slower. None of this made any difference. I could understand less than 50% of what was said.
Finally , I got that she would email a password reset.
Fine . I can handle that..
Now for most password resets, by the time you open your email, the message is there. So I did not find a message in my email. I waited. No message. I waited an hour and there was no email. So I looked around and found my email in the "other" section of my email account.
So for something that should be simple task I got into an unnecessary runaround.
Now I know that my hearing is not the best. When I speak directly to people I can easily get what they say. When I skate, we have music and I can still carry on a conversation. What's with the people on the phones?
Sometimes I think that some of our phone people have no Idea how they project over the phone. I also think that some of them don't care if they accommodate phone callers.
