I have written about my dislike for call centers before this rant. We had a few issues with call centers this week. One would think that banks would be somewhat careful about the service they give but it's not the case. Yesterday we waited 52 minutes to have someone answer. Then they couldn't answer our question so we waited another 20 minutes to get someone who could give an answer. You have to wait too long for a call center to answer. I would be willing to wait 5 or 10 minutes but any more is just plane rude . The company does not deserve your business. Then people working in call centers are very poorly trained and do not know much about the products.
Okay. That was mild.
What are we going to do about this problem. They seem to have us as it seems to be all we can get. I think most communication is going on line.
Today, I met up with a completely new internet and phone problem.
Our provincial government cheerfully told us that today we could make appointments for covid-19 vaccinations. Two systems were to be used...the phone and the internet.
This was meant to register all the people 75 and over in this province. There are about 290000 of us.
Things were to open at 8:00 AM and they did. At 8:01 it was reported that the system was overloaded and you could not get on. I tried off and on all day and never got on. They registered 5000 people today. At that rate it will take 58 days just to register us and then they have to find an appointment for us.
If it takes this long to do the elderly what will happen to the other people.
The government is just not willing to hire more people for the call center or provide more servers to register people on line.
What ever happened to good old face to face contact?
