I have ranted before about call centers and their poor service. It seems like the wait time for your call answer gets longer and longer.
Today the micro manager was waiting for an hour and 20minutes.
That did it. Something has to be done. We can't spend that much of our lives waiting for call centers to answer.
So here's my suggestion. Call centers have to be hit in the pocket book so that it hurts.
My suggestion is that regulations should be made governing call centers. Give them 5 minutes to answer a call. If it takes them longer than 5 to answer then they pay for every minute past 5. So charge them so much a minute for time past 5 minutes. A dollar a minute ? It would have cost them $75.00 for being slow this afternoon. As you can see there are several different options for a scheme like this.
We all complain about call centers but do nothing about it. So lets get loud and suggest some solutions.
