I have ranted about my frustrations with call centers several times on this blog. Today, I had another very unpleasant experience with a call center.
We had received a letter a few days ago from the bank telling us if we didn't want a certain investment to roll over automatically that we should phone a certain number to tell them not to roll the investment over.
The Micro Manager was doing that piece of business this morning. I was busy stretching but I could hear the conversation as the speaker phone was on. They asked for a couple of the usual identity questions . Then they kept going on. I came into the office to pay more attention and finally I told the micro Manager that these questions were unnecessary as far as identity was concerned . Oh yes they said we are updating our information and continued with pressure. They asked the Micro Manager's age. They already had her birth date. When they asked if she was a Canadian citizen and if she filed income tax in Canada , that was the end.
I felt that they were going on a fishing expedition to get information to sell me more product. It felt creepy. I began to think that they were scammers. They really put the pressure on for answers to the last questions but we stuck to our guns and said no way.
So, unless we answered the questions , they were not going to do the piece of business we were asking for. So the piece of business was not done and we are contacting the local bank manager.
I'm thinking about the part on the phone introduction that says "This call may be monitored." I hope it was monitored
