We went to A&W. We haven't been there for a while because the last two times we were not satisfied with the food and the place was cold.
The Micro Manager had seen a chicken sandwich for $3.00 and was going to have it with the combo. Her bill came to about $3.50 more than she thought. She was told that the sandwich was a special and could not be used with a combo so the regular chicken sandwich price was charged. The micro manager also wanted to know if the senior discount had been applied. NO!
So the challenge was on. The Micro Manager loves to rise for the bait on these situations. First of all coupons directly state that the special can not be combined with another special. This was not a coupon and nothing was stated in the store as to the chicken burger not being combined with another special. The place was freakin cold. It was 9 C outside and they had the air conditioner on.
So the argument was on. The micro Manager lost, but only for a little while. The Micro Manager just had to phone the A&W head office. Of course, they completely agreed with all of her points. They phoned back to the local franchise operator and we heard from her and things were resolved.
This particular A&W had been going down hill. Why does it take some customer to blow their stack before they improve things? How many customers don't notice that their bills are wrong?
I think we have to keep thee businesses on their toes or else they rip us off.
Do you take these businesses to task when they play fast and loose with sales gimmicks?
good for her!!
ReplyDeleteShe likes a challenge.
DeleteSounds like a place to avoid.
ReplyDeleteThere are many other places to go.
DeleteThe cost of living is very cheap in Canada. I just realised that I would struggle to buy the bread roll here for $3.00.
DeleteYou have a very clever wife, who looks after the money very well.
ReplyDeleteIt's a good thing she looks after it because I don't!
DeleteUsually that is a good place, since they have to all be the same. I would have drowned my sorrows in their root beer.
ReplyDeleteWell, I did have Root Beer.
DeleteHi there Red - I agree with you completely!! And I hate freezing when I'm eating.
ReplyDeletePeople have to be comfortable when they eat out.
DeleteI don't blame your wife. She fights for what is right. A lot of people just shrug and let companies get away with things.
ReplyDeleteFor many people it's not worth the bother but for my wife it's the principle of the thing.
DeleteI was in retail for many years and know most of the tricks when it comes to sales and promotions, so I don't get taken too often.
ReplyDelete...and you see that most people are taken in by very small gimmicks.
DeleteWe pretty much eat in local, small stores. I like to pay fair money for fair value: local bison and beef. There aren't many specials. I do like to provide critical comments, if necessary. Hubby doesn't like it, though. He hates making a fuss. They should know if they aren't up to snuff.
ReplyDeleteWe don't have much for local and it's mostly iffy. Hubby and I would be saying,"She doesn't belong with us." as I don't like to make a fuss.
DeleteSometimes it's just a matter of principle. I've made a point of refusing service from a cashier who I know shortchanged me.
ReplyDeleteIn my wife's case it was totally a matter of principle.
DeleteI do sometimes if I think it would help, if I care if the franchise stays open and if the battle doesn't give me indigestion. I have rarely encountered any argument...usually a free drink or dessert on the few times we have complained.
ReplyDeleteMy wife's point was to help them improve service.
DeleteHi Red, Congrats to the MM for taking on A&W and winning. How was your burger?
ReplyDeleteThere are better burgers elsewhere.
DeleteI don't go to those places and you remind me why. Good for her for taking them on! :-)
ReplyDeleteThe food is rather unhealthy so we seldom eat in such places.
DeleteI think you have to always be on the lookout for extra charges and when they are not the advertised price...yes I have them call the manager! :)
ReplyDeleteIt's too bad that you just can't order a burger without it being complicated. One outfit always asked if you want an upgrade. I always say no. They don't tell you what the upgrade is.
DeleteWay to fight the man! :) Thanks for stopping by my blog and checking out my buffalo pics.
ReplyDeleteSometimes you have to stick up for the principle of things.
DeleteAbsolutely Red - I stick up for the principle of things too! If we dont..... well doesn't bear thinking about. I've a lot to catch up on in blog land. Oh, and I'm pretty partial to a burger myself! Take care of you and yours.
ReplyDeleteYour wife is a good consumer and I'm glad to hear she followed up the chain of command and set them straight. I probably would have just left and eaten elsewhere but better she made her point and maybe they learned something.
ReplyDeleteOh yes, we definitely stick up for what is advertised. Good for your micro-manager!!! Please give her a high five for me.
ReplyDeleteYou bet Red. Nothing gets past me for anything. My hubby is same
ReplyDelete.
My friend he seen the check out lady yelling at a customer in front of him. . So our friend stepped up as the young lady whom she was yelling at for no reason. In tears. He let into her big time the check out lady. After that the manger came over. She got down a few notches and had to work on the floor stacking shelves and taking things into the back. Some young teen who is willing to work. Can step up and be hired. Not all teens are slouches. My Grandsons take two jobs.