On Mat . 28 I wrote about an unpleasant call with my bank's call center.
I had been told in a letter to phone a number to give the bank instructions on my account. I had phoned this number before.
This time when we phoned they started asking questions for identification purposes. I'm not sure how many questions were asked but enough to catch my attention that I didn't like what was going on. When we said we would answer no more questions, they refused to do the business we wanted.
We contacted the bank. Our account did not show suspicious action.
So we talked to the bank manager about the situation. The bank manager said that he would pass the complaint forward.
However , he did say that he thought what was happening is that the bank bought another bank and were having some difficulty with identification so they were updating personal information.
I can see that it's necessary to update identification information but I don't like it and the incident I was involved with went too far.
I wouldn't like it either Red - any suspicious call is upsetting and unsettling.
ReplyDeleteWe've had to call this number before so it wasn't really suspicious.
DeleteYou need to be suspicious of phishing these days.
ReplyDeleteMuch phishing is quite obvious but we still have to watch.
DeleteThese days, it pays to be suspicious whenever anybody wants that kind of information.
ReplyDeleteCautious is another word we could use. I err on the side of caution I hope.
DeleteI guess we’d have to go into the bank here to see the manager. We’d never get anyone via phone. So much red tape but I guess they are attempting to keep our money safe.
ReplyDeleteOur bank at the present time is very user friendly. The manager is most helpful.
DeleteYou did the right thing, Red. Better to be safe...
ReplyDeleteYes, they tried very hard to keep us on the line.
DeleteI would think it very odd that this would be done over the phone, to be honest. It seems like a very dangerous way to collect information. With all the scam calls out there, it seems as if banks would want to underscore the importance of not giving out personal information over the phone instead of requesting it.
ReplyDeleteIt was very poorly handled. They did not make us feel comfortable about the situation.
DeleteWe have to be suspicious and cautious about everythine now.
ReplyDeleteYou've got it and then sometimes we still get caught.
DeleteYou cannot be too safe now a days
ReplyDeleteErr on the side of caution.
DeleteI wouldn't trust anyone asking for personal information over the telephone.
ReplyDeleteWe had used this number a few times and they looked after our business.
DeleteI've been on a few calls where they spend so much time asking me all kinds of questions but in the end, I seldom get what I needed.
ReplyDeleteSome things are unnecessarily complicated.
DeleteThat is definitely a valid rant! Glad you made your complaint. You really can't be too careful these days. So many scams out there, but such is life on the internet these days.
ReplyDeleteThe internet has made it very easy for scammers.
DeleteGlad you could see your manager.
ReplyDeleteIt's fairly easy to see this guy. He doesn't just hide out in the corner office.
DeleteI had something similar happen very recently. I wanted to cash out six CD's that were under performing and put the money to smarter use. The bank manager grilled me about my intent for my money to the point of harassment. I reported her and did receive a phone call of apology.
ReplyDeleteSometimes they have something that is beneficial to them and not so beneficial to you.
Deletei think you did right to stop where you felt bothered Red
ReplyDeletethis was nice to learn the reason behind such curious behavior .
I can see why that was upsetting. That bank was really goofy. You just can't trust everything on the phone or online these days.
ReplyDelete