COMPLICATIONS

      Finding out that my SD card was not working was easy. The second step in checking showed me the SD card was not working. To check if the card was faulty I put in an old card. The old card worked perfectly.

      So off to the store (Staples) to buy a  new SD card. Oh wait! I checked the package and the non functioning card had a ten year warranty. I bought the card three years ago. So I felt better already.

     When I got to the store , they explained that the 10 year warranty was the company's warranty and not the stores. The proper way to process this warranty was to check the company. Oh! Oh! But they said they could work something out for me. This is where it got complicated. the store would give me my money on a gift card. I could use the gift card to buy an new SD card or anything else in the store. So  I bought a new card. I still had $1.05 left over. The new card had a one year company warranty. 

     Then they wanted to know if I wanted to purchase a store warranty on the new SD card. The store warranty was $5.00 for 2 years. The new card cost 11.99. So do these boys know how to make money. 

    So is anybody still following me on this deal? It took me a while to get this through my head and if I did this again it would be a different choice. 

   

CLOTHES DRYER QUITS.

     Today my clothes dryer did some funny things which made it so that it didn't work. The timer would go from 29 to one and quit. One time it went from 41 to 34. Skipped 34 to 9. skipped 3 and 4 and went to 0. Needless to say we didn't get many clothes dried. 

     We got this dryer in March of 23 so I hope there's still some warranty on it. With all the computer boards on everything these days you really don't know what the problem is. 

     Now on the farm my mother had the same clothes dryer for 35 years. It did not have a warranty. It broke a few times but was working again in a few minutes. All you had to do was tie the wire together again. Mother's clothes dryer was outside made of wires set around a pulley at each end. Mother took her clothes basket out side and pinned the clothes to the wire. As she needed more space to hang clothes she used the pulley to move the clothes already on the line. 

    It didn't take long and the clothes were dry and fresh smelling.

    Winter weather made this clothes drier very painful to use. Working with wet hands in freezing weather was painful. The clothes would dry a bit and then she'd bring them in as they were frozen stiff. She's hang them in the house until they were dry. 

    So I'm wondering if I should put a couple of posts in the yard, buy a couple of pulleys and some wire and dry my clothes outside? 

The Runaround

     Like many people I have had a security light at my front door for a few years. For the last two years it would come on often ans stay on for for five or ten minutes. So I turned the light off. A few nights ago when it was Halloween, I wanted a light on so the kids could see where they're going. The light wouldn't come on.

    So it's time to get a new light.

     There was a ten year warranty on this light. My manager keeps all receipts and product information. So the next day she phoned the outlet we bought the light from. For most products, like lights, you take them back to the store and  get a new one.

     Now starts the runaround. She phoned the store. After a few false starts she finally got to customer service. The Bozo told her the store didn't exchange these lights and she would have to deal with the company. So he gave her a phone number that was wrong. We looked on the product booklet and found a number. Again runaround. You get one person and get put on hold and the line goes dead. Phone back again and somebody acts really dumb. Phone back again and get warranty. They say they don't look after this and you have to go to the technicians. Okay , the technicians say yes they look after warranty. The technician wanted us to put black tape over some eye and try it for a week and if it worked he would send us a gizmo for a permanent fix. If it didn't work, he'd give us a new one.

     Then my manager looked at the warranty again and it said , "Take the product back to the store for an exchange." So phone back to the store with the lousy phone system. This time customer service put her through to electrical. The person in electrical said, "Sure, they'd exchange. Just bring it in." 

   So after a couple of 8 hour days work we finally got our security light exchanged.

    The product had a nice fat ten year warranty. I really think the companies work on the theory that the customer will not look at the warranty and when the product quits the customer will go out and buy a new one.

    What a runaround!

    Have you had similar problems with stores, phone systems or warranties?