Well, it's still about the new Brother printer I bought. As you remember it was a challenge to set the printer up as wireless. I thought It was cool that I discovered the printer was connected to WiFi when after three frustrating tries with brother I thought everything failed. The printer worked. Of course , it's a no brainer that the copier worked. The scanner sort of worked.
So two weeks of trying to figure out the scanner. I tried a few things and whoops, I lost the Internet connection. Oh I thought, there should be something to reverse what I did and get back on Wi fi. No way.
So I phoned the Internet provider. No help there. I phoned the Geek Squad ...too busy. I checked manuals. I checked help sites. No help. I phone Brother's 1 800 but they were closed Saturday.
Now the first time trying to connect by wireless, it was chat and there was a printout. I went back to the printout as a last resort to try it again. The process I went through on chat was frustrating .. Slowly, I went through the steps. After the ninth step, the green Wi Fi light came on. Ah success. There was supposed to be a test page. Press print.
Out came the print test page.
Now I realized how poor the Brother people were in their help. They kept asking if I saw a test page after step nine. Every time! No! I looked all over the printer. I looked all over the PC. What the Brother people neglected to give me was the last and most important step...PRINT.
Now to get back to the scanner. After I'd been through the wireless setup, I had a better idea of what was going on. I tried the option and presto it scanned.
I had looked at manuals for directions to print and none of those instructions were close to correct.
Needless to say I'm not impressed with Brother's help. Too many unavailable sites. Too many printers in one manual. Too many incomplete instructions,
But I fixed the beggars. I got my printer to work.
Yeah for persistence! :)
ReplyDeleteThings like this make me stubborn and I say, I'll get this thing.
DeleteGood for you Red! I sure understand what you are talking about as I have had a lifelong battle with printers. That "blue air" does not mean it will be easier to get it going!
ReplyDeleteI think I've got a good printer but the company seems to be lacking support.
DeletePrinters and threein ones are way to complicated. We have a HP that is still giving us trouble. It hasn't printed for weeks, and then suddenly it does! Grrr. Good for you for persisting.
ReplyDeleteMy old printer was a tank. Windows 10 doesn't have drivers for it.
DeleteYes, they don’t read the directions that they hire other people to write. I had trouble with the directions on the net because why would they waste paper writing multi language manuals.
ReplyDeleteYou're right that nobody checks the directions and often they are written in a foreign language and then translated.
DeleteYay, Red! You are amazing! These problems give me a headache.
ReplyDeleteThanks. This one was frustrating.
DeleteSo glad you are persistent. My printer/scanner has not been working since the last upgrades to Windows 10. It did something to the drivers. I had to wait for my brother to do rather than me get all frustrated. However I would have to figure it out if he wasn't available.
ReplyDeleteWindows 10 didn't have drivers for my old printer so that's why I bought a new printer.
DeleteKeith; I enjoyed this tale of your "adventure" with "modern technology." You somehow managed to turn a very frustrating event into something to make people smile. Awesome writing! Thank you for posting faithfully here. I, for one, really enjoy it.
ReplyDeleteHey, Mr Battler , it's good to see you comment here. A man with your expertise would find this problem to be simple.
DeleteGood work! You the man!
ReplyDeleteThanks.
DeleteWhen I first started paying with this stuff I used to threaten it, but it never worked any better
ReplyDeleteIt's frustrating how difficult printers can be
ReplyDeleteGood for you! You figured it out with only a little blue air. :-)
ReplyDeleteGood for you!
ReplyDeleteGreat work, well done! No computer product can get the best of you. :)
ReplyDeleteHi Red, You are doing just fine. And better than me, I might add. Well, on my current printer, which is called a wireless, I had so much trouble setting up the wi fi that I finally decided just to use the good old fashioned USB cable connection. Since then I have had zero problems.
ReplyDeleteYay, you! A frustrating job but you did get it done.
ReplyDeleteHow annoying! I admire your persistence.
ReplyDeleteCongratulations!
ReplyDeleteGood for you. I have never figured out the wireless print. B
ReplyDeleteI might have already said this but I am firm in my belief that printers are a special patience test.
ReplyDeleteOr maybe they are a plot to make us all insane.
Well done, your sense of achievement is palpable!